Customer Testimonials

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"We value your business and hope to build a lasting relationship into the future. As your dedicated heating and air conditioning service provider, we promise a total commitment to excellence, every time, guaranteed.”

Called Peppers about my outdoor AC unit making a strange noise. Receptionist was very friendly and attentive to my concerns. Was able to schedule me for a service call very quickly. Thomas the tech was great. Called to inform me of his arrival time and showed up just as he said. Upon arrival, they listened to my concern and jumped right to work checking out my unit. Informed me of what my unit was doing and why it was normal, also pointed out a few things for possible future concern. Also was very respectful upon entering my home and happily used his mask and booties. Checked my ceiling unit and gave a few pointers on maintenance. Overall was a great experience and I thank Peppers and Thomas very much! Also great rates for their annual maintenance contract! Greatly recommend their service.

J. Joseph, Covington, GA
  February 2022

Peppers Heating & Air responded to our call within a timely manner and had a consultation scheduled immediately. They came out that same week and completed the service. We were given options and never felt pressured to make a choice. The technicians were courteous and answered all my questions, they even ensured that everything was set up and running before they left. I will recommend them to anyone who asks about heating & air services.

B. Bowman, Covington, GA
January 2022

Pepper’s LITERALLY saved our lives. So yesterday, my husband smelled a weird odor inside our home. He contacted [the] Atlanta Gas Company, and when they got here, they said that the levels of carbon monoxide in our house were so much that we shouldn’t even still be alive. I thanked God, then went to work contacting HVAC companies. I called several before my mom suggested that I call Peppers. My entire family is from Conyers, and some of them had used Peppers before. I called and spoke to Christy, explained the severity of our situation, and she IMMEDIATELY went to work. She assured me that she was going to do everything in her power to make sure that our problem was resolved. Within an hour, Christy let me know that their technician was on his way to our house. Christy also kept in contact with me by checking on us several times until they arrived. At 8 pm at night, Chris repaired the flue pipe on our house. Pepper’s took great care of my family, and for a more than reasonable price. I cannot thank them enough.

A. Lett, Conyers, GA
January 2021

My AC unit stopped working within hours of me hosting an event. Pepper’s was so responsive and serviced me within hours of my distressed calls. My service technician was professional and very knowledgeable, not to mention the cost was reasonable for an emergency service call. Thank you again!

J. Caulton, October 2021
Conyers, GA

The office staff on the phone was professional and friendly. The service technician was timely and thorough. He took the time to show me how to install a new air filter on a system that is new to our family. I felt comfortable with this company entering our home and providing quality services. We will definitely use Pepper’s again.

L. Martin, Madison, GA
December 2021

Peppers is so professional! From the quote to installation they were great! Very thorough and nice people to work with. Dalton, who did our installation went above and beyond to make our experience top notch. It was greatly appreciated! I would highly recommend this company.

Stephanie, Loganville, GA
   March 2021

Michael came today to fix our AC unit and he was very pleasant as well as skilled, thorough, and efficient. We are very pleased to be a Peppers client.

A. Wolmer, Sandy Springs, GA
   August 2020

Bought a older home with an older model unit. It made a noise on a Saturday. Called for help! They showed up on a Sunday prompt. Very professional service. They order me a new motor Monday ($350)came out with the part on Wednesday. The tech checked the system and said we didn’t need the motor and fixed the problem. Anybody else would have installed the motor , they are a honest as the day is long. Great service will be calling again.

E. Maness, Covington, GA
  July 2018

Having recently moved into an older home and subsequently dealt with myriad contractors (many of them I will never call again), I am writing this letter to commend your company for a good job and a great experience.

J. Williams, Lawrenceville, GA
   December 2016

First impressions are very important to me. Let me just say Peppers Heating & Air made a great impression. I had an issue with my heat on Friday. I called them Saturday morning, and a technician was sent out the same day. Mike was AWESOME as well as Lisa. Mike explained everything and we had a great casual conversation. Thankful my sister recommended them, and I will definitely be calling again for annual maintenance. Thanks Peppers!!!! You’re AWESOME.

A. Peterson, Covington, GA
  February 2022

“I have been utilizing Peppers services for a year. I am totally satisfied with their services. When I [had] questions pertaining to a visit, it was quickly resolved with Aaron the manager. Aaron is a man of his word and has good business ethics. In addition, Robert, a repairman, was very thorough and informative about the heating repair. Grade A company!!!

W. Wyckoff, Locust Grove, GA
January 2022

I just wanted to say how much I appreciate cool air now! The office is beyond helpful! The guys that did the work were so nice and worked non-stop to get it done today. They went above and beyond in my opinion. From William vacuuming up and moving my own junk to the right place to Alan checking all the vents and changing the openings if needed. I couldn’t have asked for nicer people to work in my house. Thank you for everything!

P. Davis, Covington, GA
May 2022

My Dad and I have used Peppers several times over the past few years and they really are awesome. My Dad came to really love Daddy Peppers. He was just a great person. And every single technician embodies his commitment to customer service, always a pleasure, always professional and thorough and knowledgeable. It’s not just about them making a sale or selling me an unnecessary service. I always feel like I can trust what they are saying. On this particular visit, [they] inspected our system and took pictures as per the maintenance package I purchased. He was very thorough, friendly and knowledgeable and able to answer all of our questions. This was a great visit as always. These are just great people who care about their customers. I highly recommend hands down.

D. Jackson, Conyers, GA
August 2021

On June 23, 2022 I had 2 AC units installed and added 3 returns in 3 rooms. The workers were GREAT and PROFESSIONAL. They were on time, cleaned up the mess before they left. They were absolutely awesome. They went over everything before they left. They even had 0% financing. I would absolutely recommend this company.

N. Johnson, Covington, GA
June 2022

We have had nothing but great service from Peppers. We recently had issues with our legacy heat pumps and the ladies in the office were easy to get a hold off and Mike our technician fixed the unit the first time.

F. Annessi, Conyers, GA
   January 2021

Believe me I never write reviews but I am compelled to about my experience with Peppers. I was leery hiring someone for my AC blowing warm air. I felt whoever I called would charge an arm and a leg. However, my faith in humanity was restored by the excellent service and fair pricing by Peppers. If you’re apprehensive as I was call Peppers and put your worries to rest. I highly recommend, finally an honest HVAC Company.

G. Hudson, Conyers, Ga
   June 2019

I just had a furnace installed and I really can not say enough good about the job .Gatlin Hawkins and another tech that unfortunately I cant remember his name did the job. I am over the top impressed with the quality of work and the fact that these men are so nice. I am not easy to work for and they completely blew me away with how good the job was. They are extremely polite, cleaned up more than I ever could have asked for. There truly are not enough good words for how everything worked out today. They have a customer for life and I will recommend them to every single person I know. Cant thank them enough for a superb job. Timely, professional, polite, and they take pride in their work like I haven’t seen in a long time. THOROUGHLY IMPRESSED AND COULD NEVER ASK FOR ANYTHING BETTER!!!!!! Thank you very much. My wife is happy to have heat again.

O. Fozo, Loganville, Ga
   November, 2018

Very pleased with the quick response time, less than one hour, the unit was repaired professionally in just a matter of minutes. The Service technician was friendly and knowledgeable. Will recommend this company to everyone.

J. Cronic, Conyers, Ga.
   April 2018

Thank you, Thank you, Thank you a thousand times. I cannot express how happy and grateful we are. You are one of the few companies out there that truly puts your customer first.

Lynn K., Lilburn, GA
   April 2018