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On time and efficient. Please use pleated filters as they capture more allergens. Thanks.
Great company and people, they take care of our home and business units and we're very satisfied!
Sean was very friendly and helpful. He was patient and answered all my questions in a way I could understand and completed the job quickly and efficiently. A pleasant experience.
This company is absolutely stellar! All the employees and technicians are kind, professional, timely and extremely courteous. Allen came today, completed a thorough inspection testing both heat and air. This was an excellent decision!
Mike has been doing our regular maintenance for about 2 years now. He is always friendly and efficient. Excellent customer service.
Everyone with the company that I have dealt with has been very professional and worked very hard to meet my needs I have had several of the service we could come out to help resolve issues I had plus through my PM maintenance all of them are very knowledgeable and very professional.
Peppers Heating & Air is the best. Always on time with a call before they arrive. Always explains and answers your questions on any work performed. Great business and wonderful staff.
The technician quickly diagnosed our problem with the air conditioning unit and resolved it. We’re looking forward to our next service.
Every technician that I have encountered from Peppers has been professional, knowledgeable, polite & friendly. They let you know they are in route to your location, get in find & fix the issue & are on their way. This visit I was hearing a strange noise, Mr. Robert came found & fixed the issue right away. Simple fix, Thank you!
They came right away. Everyone we dealt with was professional and very friendly. Got the job done right away. Great people with decent prices!! Will recommend them to anyone!
When the rep arrived, I met him on the driveway and paid for the service. Then I asked the rep if he would show me how to replace the system filter when he did the maintenance. He said he didn't know if he would replace the filter. It might not be dirty enough. In addition, he didn't know if had the correct filter size since that info was not included in his notes. When we went under the house, he was quickly replacing the filter when I asked him how he did that. He pointed in the direction the filter was supposed to face. When I questioned how he got to that point, he showed me how he took off the two pieces and pointed to my filters on the floor, one of which he had inserted. I went back into the house, and he left shortly thereafter, after having been there approximately 13 minutes.
We called Peppers because one of our outdoor AC units broke in a storm. They came out same day and didn't try to sell us a new unit unnecessarily, which is unusual so mad respect. Ricky had the necessary part on hand and fixed immediately for very reasonable rates. We will be using this company for all our HVAC needs moving forward! Thank you so much!!
They give me a really good service. Went to my house on Saturday and fix my ac quick. . Very recommend!!
Robert was a friendly, down-to-earth professional technician, he was very knowledgeable of his job. He answered all of my questions. Great job.
Was not a current customer of Peppers, but they got me their schedule and had a technician at my house within 2 hours. Mike was very professional and took care of the issue in no time. I will definitely call Peppers again if I ever have HVAC issues in the future and would highly recommend them to all.
The AC in my office wasn’t cooling well but after Gatlin finished I’m having to wear a sweater! Thank you for the quick response and the professional and courteous service!
Mike and Robert came out the same day I called and was very professional and have great customer service skills. There was a thunderstorm in my AC stop working. They came out and diagnosed the thermostat issue and got me some cold air again. I would recommend this company if you have an any problem with your AC or heater.
They came out quickly and found the problem for our AC unit not working. He replaced the part needed. We are very pleased with their work.
Mike was courteous, informative and took care of our problem quickly. Thank you!
Everyone was so professional, the two young men that installed my unit were so polite and courteous. Amazing job guys. I will definitely recommend you guys to everyone I know. Price was on point
Peppers was able to come out the next day and replace the condensate pump. Mike Chapman was a superb technician. The space was very tight and he told me outright that he wasn't sure he would be able to do the replacement without coming back with a smaller condensate pump. Somehow he managed to get it done!
This is the second HVAC unit Peppers has replaced for my Mom in less than a year. They are responsive respectful and professional. Sean & Dalton were courteous, friendly and explained all that they did and cleaned up after themselves. They are the kind of professionals you don’t mind having in your home all day-great guys! Alan came back to do QC inspection which is another sign of a great company and was also a super guy.Great experience-the kind of folks you can trust.
I really appreciated the responsiveness to my problem. Routine maintenance price is quite reasonable. A problem developed immediately after the serviceman left. While it was not discovered until after midnight, there was an immediate response the next morning and quick dispatch of another serviceman to solve the problem. Each contact to them has been quickly answered and responded to. A joy to do business with them.
Dalton and Shawn the two young men that out my new air conditioner in were very courteous and professional. Very patient in explaining to me how to use the new thermostat and making sure I understood how it worked. Could not have asked for two nicer young men to be at my house doing work. I would definitely recommend Peppers Heating and Air to anyone needing a great company to do work with.
So they sent out two technicians William and Jackson to try to help solve the problem we have been having for almost five years that we have been here. They were very professional and courteous and they made me feel very comfortable about the service they were providing me. They took time to speak with my husband about his concerns with the drain pan and the condensation lines. They even took time to address some things outside by the unit. If 10 stars were available I would give it to them bothMs. Brown
I had my cooling maintenance done for the season. Mike Doss came out and did a great job. He answered all my questions and gave me good recommendations. Thank you Peppers. I appreciate your company and staff.
It was a pleasure doing business with this company. Everyone that I spoke with was so nice. When I called and talked to Cristy I explained to her what I needed. She had arranged to have someone come out the very next day. Elusive took his time to explain everything that was going on with my unit.
I was first recommended to Peppers Heating and Air from my mom's friend. When it was time to install a complete heating and air system, I scheduled 3 different companies for an estimate. Peppers Heating and Air stood out because Aaron seemed very nice and genuine about what I needed and Kayla( I think) was always nice when I called in. I LOVE supporting local family owned businesses. I think the level of service is above and beyond the rest because their name/reputation is attached to it and I appreciate that level of good service. The field manager that came today (I think Allen) was very helpful in offering some additional information for work to be done in the future.
Technician Jeremy has the Best Customer Service! He was friendly and knowledgeable. Not only did he answer my questions about my system, but he offered advice on how to fix my outside door that I was struggling to fix . He told me of a solution to my problem door and I thought I had already tried everything (you know, YouTube). Lo and behold, my door finally works the way it is suppose to. I can’t thank him enough! His solution wasn’t on YouTube. I have been using Peppers Heating and Air for a couple of years now, and it was one of the best decisions I made. Everyone I have dealt with goes above and beyond in customer service, from the appointment scheduler to the technicians. Thank you for being a business I can trust. Linda BrownPlease tell Jeremy that my door works.
What a great company. Good service in every way. Called today with an admin question and Sara had it solved before I was even off the phone. Nice employees that treat my 96 year old mother w the utmost respect.
Jeremy was our technician today and we were very pleased with his service. He spent about 1 hour here and he provided us with a written report stating the services he provided including pictures of his test results.I've had some trouble over the last few years finding competent service technicians but I would definitely recommend Pepper's if you need any a/c work done...and ask for Jeremy!!!
My initial experience with Peppers was fantastic, and it has not diminished since! I was told by another HVAC company that my HVAC units (indoors and out) were not actually 10 years old (we were told by our home inspector when we purchased in 2012 that they were 1 year old, and apparently he read the manufacture date wrong), but rather 20 years old and rusted out. Peppers Heating & Air was ultimately the company I went with after getting quotes from several. They installed the new indoor and outdoor units in one day, and installed a mini-split in my son's room the next day. All the work was completed perfectly, costs like an electrical line for the mini-split were part of the quote so I didn't have to chase down a separate electrician, and they've been amazing about the maintenance visits that were included as part of the purchase since. I'm very, very happy with them individually and as a company overall!
Thomas was great! They came out same day and he took care of my heater right away. Price was very affordable. Most definitely would recommend them to everyone!
Stop looking now! These guys are the real deal. Had to have my A/C replaced this summer. Fair price/quick installation....also heating maintenance this fall was flawless. Not once did I doubt anything they told me I needed to do. I keep these guys contact info close and you should too!!
Peppers installed a new a/c system 6 months ago and did a great job. They recently came back for a complimentary check-up and once again were prompt, efficient, and professional. I highly recommend them.
I have used Peppers for the last 5 years at my house. They are always on time, very friendly and professional and knowledgeable. In fact, the tech yesterday was even earlier than his scheduled time! Very good quality of work and always good about scheduling the service visits at a time that works with my schedule. I would recommend Peppers to anyone! I am a lifelong customer for sure.
I cannot say enough kind things about this company, every person I’ve interacted with has been phenomenal. Hunter and Sean in particular hustled like hell to get our new system into our attic. Late July is not the ideal time to be working in an attic in a house without air, but they got it fixed for us and were professional and courteous in the process. Peppers has been wonderful and I will definitely be using them again, and would highly recommend them to everyone!
5 Promises of Peppers Heating and Air
- Show up on time, and call you when we are on the way.
- Flat rate prices with no hidden surprises.
- Repair it right, the first time.
- Certified and experienced technicians.
- Stand behind our work with industry-leading guarantees and warranties.
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