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5 Promises of Peppers Heating and Air
- Show up on time, and call you when we are on the way.
- Flat rate prices with no hidden surprises.
- Repair it right, the first time.
- Certified and experienced technicians.
- Stand behind our work with industry-leading guarantees and warranties.
We had both of our units changed / installed. Never been through anything like this before. We were guided every step of the way. We were told what would work best for our house great financing options and both units were done in one day! Completely recommend them to anyone we know! Amazing company!
When our heat stopped working during the recent cold snap. I was able to get an appointment right away. The technician was on time very knowledgeable. We were very impressed with the quality of service we received. We will definitely be doing business with them in the future.
Service was excellent. Technician showed up within 3 hours of when I placed the call. Quickly diagnosed the problembandchad the part needed for the repair on his truck.
I had a bad experience with the first tech sent to my house name Calvin and I had decided I wouldn’t use them. But after speaking with April I decided I would give them another chance. April, Thomas Shaw and Kristi (the manager in Financing) made me feel like I made the right decision. April, took the time and cared about the bad experience I had with Calvin. He was very unprofessional, rushed through and acted like he didn’t want to do the job. He wasn’t helpful at all. I felt I had wasted money because he didn’t do anything. It seemed he wanted to get off early because it was a Friday. He didn’t care that my air wasn’t working. April sent Thomas out and he was totally different. It was nice to have someone that cared and took their time. I had to have a new unit. I worked with Kristi with the financing. She was very patient and helpful. The ladies that answer the phone were very patient and nice. I had to call back to speak to Kristi a number of times during the process and they never made me feel that It was annoying them. I really appreciate that. The lady that works with Kristi was always able to help me if Krist wasn’t available. The 2 young men that installed the new unit were very professional and respectful. My ceiling started leaking water after the unit was put in. It was as though something had spilled in the attic when the unit was replaced. Although Aaron the manager promised to send someone over twice to paint the ceiling and never did. Once I told Kristi what happened. She immediately scheduled Thomas to come out for the post inspection. Kristi and Thomas made sure the water stain on my ceiling was taken care of. Mr. Flowers and Jamie came out to paint and did a good job. A special Thank you to April, Thomas, Kristi, the lady that helps her, The ladies that transferred my calls, The 2 young men that installed my unit and Mr Flowers and his helper Jamie.
Excellent and professional service. So glad I can rely on you guys coming twice a year for the service. Just so mad at myself for forgetting to go to the bank and take out money to give the guys a tip. thank you so much and have a blessed holiday season to y’all.
I needed help quick when I contacted Peppers Heating and Air! I told them my issue and someone came out the same day to take a look at the A/C system. The technician found the issue and gave me the exact price for the solution.My issue was solved within a few hours of contacting Peppers Heating and Air! I will reach out in the future if I need help again. Thanks!
Our experience began with April in the Covington office being very polite and amazingly, able to schedule a next day service between 8 - 10am.Calvin was our dispatched service tech. Calvin is an expert. Straight up. He is armed with obvious years of experience and a very tidy attention to detail. We have a very old house. Built in 1850. There have been years and years of tinkering and work done over time. Our AC wasn't firing up. It's August. In Georgia. It's hot.Calvin skillfully went through his diagnosis process. I happen to be a man with questions, I like to understand. He talked me through his process like a proficient teacher.We had some questionable wiring. He explained how he was going to address and resolve. And he did with great skill. I really respected his attention to detail. Wrapping unused wires with care. Wanting to sweep up after he finished reinstalling our thermostat...there was a little bit of debris on the hallway floor. Removing his shoe covers before entering the house, even though I said he didn't need to. Little things that greatly add up.All in all, we are super grateful for our experience. Calvin was the superhero today in our home. AC back on and running in no time.
Calvin was awesome. Repaired my AC and gave advice on regular maintenance. The fee was reasonable. Love dealing with courteous professional folks! Highly recommend!
We had used Pepper Heating and Air on a monthly deal with a previous house. And always had good experience. We had an issue with our less than 4 year old home. A different firm came out and couldn't figure out the problem. Run around and it was through Home Depot. Peppers was the first group I called and they came in and fixed the problem quickly. Attention to detail that the didn't see with the other group. Others had said it wasn't freon when in fact it was based on the system's requirements, which the previous group never looked at.
Peppers Heating and Air is a very professional, responsible, reliable, and affordable company. My A/C went out while I was out of town, I was able to schedule someone to come out and look at the unit the following business day (Monday), Tuesday a tech came to do measurements and go over what all I needed to do for the install of the new unit. By the following Monday (I was out of town the rest of the week and they could have installed Friday the same week), my new unit was installed, an additional return was put in to make my unit more effective and efficient, and my home was cooling much better than it had in the 3 years I've had the home. Tuesday my ducts were cleaned and the A/C was doing even better than it already was. Hands down, I would recommend them to anyone needing maintenance, repairs, replacements, or just doing upkeep.
Peppers was absolutely wonderful, they worked out a payment plan for me, which was a blessing. Michael Doss was the repair man which was on time, professional, personable and did exactly what he said he would do. I’ve had no problems since they done the repairs by replacing the motor. I would highly recommend Peppers to anyone. Truly a great company that stands on their word.
